Effective Date: 16 July 2026
Owned & Operated By: Activepro Technology Private Limited
This Terms & Conditions document applies to all Service Providers, Individual Technicians, Service Engineers, Freelancers, Business Partners, Proprietorship Firms, Partnership Firms, Companies, and Corporate Service Partners registered on the LeafIT Platform.
SECTION 1 – Platform Information
- About LeafIT.
- PAN India Service Marketplace Platform.
- Platform scope and objectives.
SECTION 2 – Definitions and Interpretation
Definitions of:
- LeafIT
- Service Provider
- Technician
- Customer
- Booking
- AMC
- Platform Commission
- Service Coverage Area
- Wallet
- Work Completion Report
SECTION 3 – Eligibility Criteria
Applicants must:
- Be 18 years or older.
- Be legally competent.
- Possess valid government-issued documents.
- Comply with Indian laws and regulations.
SECTION 4 – Registration Policy
Registration is mandatory before accepting any LeafIT service assignments.
SECTION 5 – Service Provider Categories
Includes:
- Individual Technician
- Freelance Engineer
- Proprietorship Firm
- Partnership Firm
- Private Limited Company
- Corporate Service Partner
- Enterprise Partner
SECTION 6 – Technician Categories
Examples:
- CCTV Technician
- Networking Engineer
- IT Support Engineer
- Security System Technician
- Electrical Technician
- AMC Engineer
- Field Service Engineer
- Installation Technician
SECTION 7 – Mandatory Documents & KYC Requirements
Technician
- Aadhaar Card
- PAN Card
- Photograph
- Mobile Number
- Email ID
- Address Proof
- Bank Details
Service Provider
- GST Certificate
- PAN Card
- Registration Certificate
- Bank Details
- Business Address Proof
- Authorized Signatory Details
SECTION 8 – GST & PAN Compliance Policy
Applicable GST and tax regulations shall be complied with by all registered service providers.
SECTION 9 – Background Verification Policy
LeafIT reserves the right to conduct:
- KYC Verification
- Employment Verification
- Technical Skill Verification
SECTION 10 – Police Verification Policy
Police verification may be mandatory for selected service categories.
SECTION 11 – Account Approval Policy
Registration approval is solely at LeafIT's discretion.
SECTION 12 – Profile Information Policy
All profile information must be:
- Accurate
- Updated
- Legally valid
SECTION 13 – Service Category Registration Policy
Service Providers may register under one or more approved service categories.
SECTION 14 – Service Coverage Area Policy
Service availability shall be based upon:
- State
- City
- Pincode
SECTION 15 – Multiple Pincode Coverage Policy
Service Providers and Technicians may serve multiple pincodes after approval.
SECTION 16 – Working Hours Policy
Working hours may vary based upon:
- Service Category
- Customer Requirements
- Emergency Service Requests
SECTION 17 – Attendance & GPS Tracking Policy
LeafIT may record:
- Check-In
- Check-Out
- GPS Coordinates
- Service Duration
SECTION 18 – Service Assignment Policy
Assignments shall be based upon:
- Skills
- Availability
- Coverage Area
- Customer Requirements
- Service Priority
SECTION 19 – Booking Acceptance Policy
Service Providers must:
- Accept or reject bookings within prescribed timelines.
SECTION 20 – Booking Cancellation & Reassignment Policy
LeafIT may:
- Cancel bookings.
- Reassign technicians.
- Suspend assignments.
SECTION 21 – Emergency Service Assignment Policy
Emergency services may attract:
- Priority assignments.
- Premium charges.
- Additional allowances.
SECTION 22 – Technician Waiting Time Policy
Technician waiting charges may apply in accordance with LeafIT policies.
SECTION 23 – Customer Site Readiness Policy
Customers must provide:
- Site access.
- Electrical availability.
- Working environment.
SECTION 24 – Service Visit Policy
Technicians shall:
- Follow service schedules.
- Maintain professional conduct.
- Complete assigned tasks.
SECTION 25 – Service Completion Policy
Service completion requires:
- Customer confirmation.
- OTP verification.
- Completion reports.
SECTION 26 – Customer OTP Verification Policy
Customer OTP verification is mandatory wherever applicable.
SECTION 27 – Work Completion Report Policy
Mandatory uploads may include:
- Images
- Reports
- Signatures
- Materials used
- Technician remarks
SECTION 28 – Photo & Video Documentation Policy
Technicians may capture:
- Service images
- Installation photographs
- Technical documentation
strictly for operational purposes.
SECTION 29 – Spare Parts & Material Handling Policy
Technicians shall:
- Maintain transparency in material usage.
- Obtain customer approval for additional materials.
SECTION 30 – Pricing & Additional Charges Policy
Charges may include:
- Labour Charges
- Visit Charges
- Emergency Charges
- Additional Work Charges
- Material Charges
- Travel Charges
SECTION 31 – Payment & Settlement Policy
LeafIT shall process payouts as per the applicable settlement cycle.
SECTION 32 – Platform Commission Policy
LeafIT may deduct:
- Platform Commission
- GST
- TDS
- Penalties
- Refund Adjustments
- Applicable Charges
SECTION 33 – GST & TDS Policy
All tax deductions shall be processed as per Indian tax laws.
SECTION 34 – Wallet, Incentive & Bonus Policy
LeafIT may offer:
- Wallet Benefits
- Performance Incentives
- Bonus Programs
- Promotional Schemes
SECTION 35 – Travel, Conveyance & Accommodation Policy
Travel-related allowances may be provided based upon:
- Distance
- Location
- Service Type
- Corporate Policies
SECTION 36 – AMC Service Policy
AMC services shall be governed by separate AMC policies.
SECTION 37 – Customer Data Protection & Confidentiality Policy
Service Providers and Technicians shall not:
- Share customer information.
- Store customer details for personal use.
- Misuse customer data.
SECTION 38 – Non-Solicitation & Non-Compete Policy
Service Providers and Technicians shall not:
- Contact customers outside LeafIT.
- Provide off-platform services.
- Solicit customers.
This restriction shall remain applicable during association with LeafIT and for 12 months after termination or the customer's last booking.
SECTION 39 – Prohibited Activities Policy
Strictly prohibited:
- Fake bookings.
- Fake invoices.
- Fake reports.
- OTP fraud.
- GPS manipulation.
- Customer solicitation.
- Platform misuse.
SECTION 40 – Fraud Prevention Policy
Fraudulent activities may result in:
- Suspension.
- Permanent termination.
- Legal proceedings.
SECTION 41 – Suspension & Termination Policy
LeafIT reserves the right to:
- Suspend accounts.
- Restrict services.
- Terminate registrations.
SECTION 42 – Limitation of Liability & Insurance Disclaimer
LeafIT shall not be liable for:
- Personal injuries.
- Vehicle accidents.
- Business losses.
- Third-party damages.
- Technician negligence.
SECTION 43 – Intellectual Property Rights
All rights relating to:
- Brand Name
- Logo
- Software
- Website
- Mobile Application
remain the exclusive property of LeafIT.
SECTION 44 – Dispute Resolution, Governing Law & Jurisdiction
This agreement shall be governed by:
- Laws of India.
Jurisdiction:
- Courts of Odisha, India.
SECTION 45 – Service Provider & Technician Acknowledgement
By registering and accepting service assignments through the LeafIT Platform, Service Providers and Technicians acknowledge that they have read, understood, and agreed to comply with these Terms & Conditions in their entirety.